Enterprise software developer IFS released a research study involving 600 ERP executives and managers in a wide variety of business sectors worldwide, revealing that an overwhelming majority — about 90% of the total — have some plans to implement artificial intelligence (AI) in their organizations. Industrial automation us the most likely object of AI investment, for 44.6% of the respondents; customer relationship management (CRM) and inventory planning and logistics shared for the second rank among respondents, at 38.9%.
Asked how they plan to use AI, 60.6% of respondents reported they expect the technology to help current workers to become more productive. Almost half of respondents, 47.9%, said they would use AI to add value to products and services they sell to customers.